Sales & Refund Policy

Last Updated: July 17, 2026

1. Overview

GlowNiq sells subscriptions and credits exclusively through the Apple App Store and Google Play Store. All purchases are processed under the respective store terms and billing agreements.

2. Credit Purchases

• Credits are delivered immediately to the account associated with the purchase.
• Credits are non-transferable and cannot be redeemed for cash or other items of value.
• Credits remain valid as long as the account is active. Deleting an account forfeits unused credits.

3. Subscriptions

• Subscription renewals are managed directly by the app stores. You can modify or cancel renewals from your store account settings.
• Cancelling a subscription stops future renewals but does not retroactively refund previous periods.

4. Refund Requests

• Refund requests must be submitted through the app store where the purchase was made. GlowNiq cannot process refunds directly.
• Store-specific refund eligibility and timelines are determined by Apple and Google policies for your region.
• If you experience technical issues with a purchase, contact us and include the original store receipt to speed up verification.

5. Promotional Credits and Discounts

• Promotional credits are applied automatically when available and carry the same conditions as purchased credits.
• Discounts and coupon codes cannot be exchanged for cash and may expire if not redeemed within the stated timeframe.

6. Contact

For billing or refund questions, contact 2Run (operator of GlowNiq, BTW BE1038480317, Rollekens 83, 2400 Mol, Belgium) at privacy@glowniq.be with your purchase details. We will assist by providing any documentation required by the app store.